About the Products in Our Online Shop

Frequently Asked Questions

How long will it take for the product to be shipped?

Once your order is confirmed, it will usually be shipped within 2-3 business days.

However, it may take some time depending on the busy season and stock situation.

What payment methods are available?

Credit cards are accepted.

Please check the details on the selection screen when purchasing.

Is it possible to return or exchange the product?

We will accept returns or exchanges for unused and unopened products within 7 days of receipt.
If you wish to do so, please contact our customer support (customer-support@shizen-to.com) in advance. We will contact you to let you know the return method and shipping details.
Please see our return policy for more details.

By when do I need to cancel my subscription?

If you would like to cancel your subscription, please complete the cancellation at least 5 days before the date you want it to take effect.

Even if you contact us after that, we will do our best to stop the shipment preparation. However, if preparation has already been completed, the product may still be shipped and delivered.

In that case, we will send you an invoice for the delivered product and kindly ask you to pay it by the due date.

Thank you for your understanding.

What are the effects of this supplement?

This is a supplement for dogs and cats that combines polyphenols from Hokkaido-grown aronia with lutein, lactic acid bacteria and more. Added to daily meals, it supports your dog's or cat's eye health and healthy everyday life.

How much should I give them per day?

Feeding instructions are printed on the package according to your dog or cat's weight. Please give the recommended daily amount along with their regular meals.

Are there any concerns about side effects?

This product is not a medicine, but a health supplement for dogs and cats. In rare cases, it may not be suitable for some animals depending on their constitution and physical condition. If you notice any changes in your pet's condition after giving them this product, discontinue use and consult a veterinarian.

Please tell me how to store it.

Store in a cool place, avoiding high temperatures, high humidity, and direct sunlight. After opening, close the seal tightly and use as soon as possible.

Is it okay to take this supplement with other supplements?

Generally, these products can be used together, but if you are giving your pet a supplement containing the same ingredients, or if your pet is on a therapeutic diet or medication, please consult your veterinarian beforehand.

Is it safe to take during pregnancy or breastfeeding?

For pregnant or lactating dogs and cats, or those undergoing treatment or taking medication, the suitability of this product may vary depending on their health condition and treatment. Please consult your veterinarian before administering it.